Refund policy

Everything at the DownEast Outdoors Trading Post — prints, canvases, books, clothing, and merchandise — is made to order just for you. Because of that, we can't accept returns or exchanges for a change of mind.

If something arrives damaged, defective, or you receive the wrong item, we'll make it right. Please email us within 7 days of delivery at bryan@coresoundmedia.com with your order number and photos of both the item and its packaging, and keep them until your claim is resolved. We'll send you a replacement at no cost. If a replacement isn't available, we'll refund you in full, including shipping and tax for that item.

Digital downloads — ebooks, audiobooks, and music — are final sale and can't be refunded. If a file won't download or won't open, email us and we'll make sure you get a working copy.

Lost packages: if your tracking shows no progress for 10 days, or shows delivered but it never arrived, email us. We'll open an investigation with the carrier and let you know how we'll resolve it.

Cancellations: orders go into production quickly. If you need to cancel, email us right away. If we can cancel the order before it goes into production, we will cancel it and refund you in full. If production has already begun, cancellation is not possible. If we can't ship your order within the time we've promised, you may cancel for a full refund.

Refunds go back to your original payment method. Once we issue a refund, your bank usually posts it within 5–10 business days.